Customer Service

Customer Service

• Direct Credit Payments
• Purchase Order Reports
• Procurements/Project Progress
• Farmers Annual Payment Statement
• Prompt Payments by DAFM State Bodies
• Prompt Payments by this Department

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Farmers Annual Payment Statement

In line with the Department's commitment in the Customer Service Action Plan to provide clear and accurate information, an Annual Payment Statement issues to all farmers who have received payments from the Department. The statement is a composite list of all payments issued to (and debts recovered from) a farmer in any given calendar year by the Department. The Annual Payment Statement is issued in January / February each year.

Farmers can now also access their payment details, print copies of their Annual Farmer Statements and make payments to the Department via the new on-line system “Financial Self Service”. This is available by signing up to the Department’s on-line system at www.agfood.ie.